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Check the status of your most recent orders by visiting our
Order Tracking page. This is the easiest
and fastest way to get the most current information regarding your
Shop.NHL.com orders. Please note: Immediately after
you place an order, order information may not appear on Shop.NHL.com
in your order history for up to 1 hour.
When you click on Order Tracking
you will be prompted to log in with your e-mail address and password. An order summary
page will provide you with detailed information about your current order or past orders.
After your order is shipped, your tracking number, if available, will be displayed. Depending
on the shipping company, you can click on the tracking number to view the delivery status of
your order. A shipping company may not have the ability to track a number for up to 24
business hours.
For more information about tracking your order,
click here. |
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Understanding the Status of Your Order
The status of your order is available in Your Order History almost immediately
after you place an order and is automatically updated each time your order moves
a step further in the process. (Please note: Immediately after you place an order,
order information may not appear on Shop.NHL.com in your
order history for up to 1 hour.) The following list of status messages and their
meanings will help you understand what's going on with your order.
Some orders may contain items that ship separately by different carriers and /or
shipping methods; the individual item status for orders that are shipped via multiple
methods is also available in Your Order History.
How is order status different from tracking information?
The status of your order is supplied by Shop.NHL.com,
and represents what is happening with your order between the time you place it and the
time it ships from our warehouse. Once your order leaves our warehouse, it is handled by a carrier
(such as FedEx, USPS or UPS) that may provide tracking information until your order
is delivered*. The tracking information is accessible from Your Order History on our
website when it becomes available. |
| Standard Status Messages |
| Submitted and processing |
Your order has been submitted and the information you entered during
checkout is being processed. |
| Items(s) located in stock |
The items that you selected and submitted with your order during checkout
are available and have been located in our warehouse. |
| Shipped on: 00/00/0000 |
The items have shipped from our warehouse and are on their way to the
shipping destination indicated by you during checkout. |
| Back-ordered |
One or more items in your order are currently unavailable for shipment.
You will be notified via e-mail when the item(s) become available and
ship from our warehouse. |
| Return received on: 00/00/0000. |
If you returned an item to our warehouse, this status lets you know that
we have received the item. |
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Return is processing. |
After your returned item is processed and your original order information
is located, your credit is issued. |
| Credit issued on: 00/00/0000 |
You can expect to receive credit for a
returned item within 30 days of when we receive it at the warehouse. |
| Awaiting receipt of payment |
Specific types of purchases may be paid for by personal check; these orders remain on hold until payment is received and verified. |
| Additional Status Messages |
| Temporarily Suspended: Please call 1-800-618-3211 |
If you receive this status message it does not mean your order has been
cancelled. Potentially due to missing or invalid order or payment information,
your order is suspended awaiting verification from you. If you receive this
status message, please call the phone number you see immediately for assistance. |
| Special Order: Awaiting inventory |
Items may be backordered for a variety of reasons, including late arriving
inventory, manufacturer restrictions on the item's release date, and
customization in progress. You will be notified via e-mail when the item(s)
become available and ship from our warehouse. |
| Item(s) on hold until release date: 00/00/0000 |
Specific items are available for early purchase on our website prior
to release from the manufacturer. Within 24 hours of your item's
release date, you will be notified via e-mail that it has shipped from
our warehouse. |
| Cancelled on 00/00/0000 due to missing or invalid order information |
If an error occurs during the order authorization process it first goes
into suspension while we attempt to reach you for verification, and then
it is cancelled. Once an order is cancelled it cannot be processed and must
be placed again on our website in order to proceed. |
| Cancelled on 00/00/0000 due to missing or invalid payment information |
Due to missing or invalid payment information, your order was cancelled. Once
an order is cancelled it cannot be processed and must be placed again on our
website in order to proceed. |
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*Tracking information may not be available for up to 48 hours after an item is
shipped from our warehouse. |
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