Understanding the Status of Your Order
The status of your order is available in Your Order History almost immediately
after you place an order and is automatically updated each time your order moves
a step further in the process. (Please note: Immediately after you place an order,
order information may not appear on Shop.NHL.com in your
order history for up to 1 hour.) The following list of status messages and their
meanings will help you understand what's going on with your order.
Some orders may contain items that ship separately by different carriers and /or
shipping methods; the individual item status for orders that are shipped via multiple
methods is also available in Your Order History.
How is order status different from tracking information?
The status of your order is supplied by Shop.NHL.com,
and represents what is happening with your order between the time you place it and the
time it ships from our warehouse. Once your order leaves our warehouse, it is handled by a carrier
(such as FedEx, USPS or UPS) that may provide tracking information until your order
is delivered*. The tracking information is accessible from Your Order History on our
website when it becomes available.